Refund policy

Return & Refund Policy for outside EU
Thank you for shopping with us. Because our products are consumables intended for human health and ingestion, we enforce a strict No Return, No Exchange, and No Refund Policy once an order has been placed, processed, or dispatched.
Please review the complete details of our policy below before completing your purchase.
🛑 All Sales Are Final
  • Consumables Safety: To maintain strict quality control, hygiene, and product safety standards, we cannot accept returns on any health supplements, vitamins, or nutritional products.
  • No Open or Unopened Returns: We cannot verify the storage conditions or integrity of products once they leave our facility. Therefore, we do not accept returns or offer refunds for either opened or unopened items.
  • Change of Mind: We do not offer refunds, exchanges, or store credit for changes of mind, taste preferences, or ordering errors.
⚠️ Exceptions: Damaged, Defective, or Incorrect Items
We only replace or credit items if they arrive damaged, defective, or if you received the wrong product. Your health and safety are our top priorities. If your package arrives compromised, please do not consume the product.
How to Request a Replacement:
  1. Timeframe: Report the issue to us within 48 hours of delivery.
  2. Contact: Email our support team at sales@yoghurtspice.com.
  3. Evidence: You must include your order number, a brief description, and clear photos of:
    • The outer shipping box and labels.
    • The damaged item showing the broken, leaking, or defective safety seal.
Once verified, we will issue a complimentary replacement or store credit. We do not require you to ship the damaged or contaminated supplement back to us.

🕒 Cancellations & Modifications
Because our automated fulfillment system processes orders immediately to ensure fast delivery, orders cannot be cancelled, changed, or updated after they are submitted. Please verify your shopping cart items and shipping details thoroughly before confirming payment.

EU Right of withdrawal only
  1. 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return or cancellation
  2. Return-after-notice timing — customers must send items back within 14 days of notifying you
  3. Refund timing — in 48 hours
  4. Return shipping responsibility — Customer to pay for return shipping
  5. Standard outbound shipping refund 
  6. Exemptions — unsealed and open box are excluded from the right of withdrawal