Frequently Asked Questions
About Our Products
Are your supplements safe?
All our supplements are formulated with high-quality, natural ingredients and manufactured in facilities that follow Good Manufacturing Practices (GMP). Our products are not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, under 18, or have a known medical condition.
Are your products made in FDA-registered facilities?
Yes. Our supplements are manufactured in FDA-registered facilities in the USA and India. FDA registration means a facility is listed with the U.S. Food and Drug Administration; it does not mean the FDA has approved or endorsed our products. Registration documentation is available on request from sales@yospize.com. The country of manufacture is shown on each product page.
Are your products suitable for vegans or vegetarians?
Many of our products are vegan or vegetarian-friendly. Please check the individual product page for specific certifications such as Vegan, Vegetarian, Gluten-Free, or Allergen-Free icons listed on each listing.
Do your products contain allergens?
Some products may contain or be manufactured in facilities that also process soy, wheat, egg, fish, tree nuts, or shellfish. Please review the ingredient list and allergen information on each individual product page before purchasing.
What is the recommended dosage?
Dosage instructions vary by product and are listed under "Suggested Use" on each product page. Do not exceed the recommended dose unless directed by your healthcare professional.
Can I take multiple supplements together?
While many of our products are designed for daily use, we recommend consulting your healthcare provider before combining supplements to ensure they are appropriate for your individual needs.
Orders & Shipping
Who am I buying from?
All orders on yospize.com are sold and billed by Yospize, a business based in Singapore (60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051). Your card statement will show a charge from Yospize, and it may be listed as an international transaction depending on your bank. Customers in the United States can also reach our US affiliate, Yospize LLC, 1621 Central Avenue, Cheyenne, WY 82001, USA. For any order question, email sales@yospize.com.
Where do you ship from?
Orders to the United States are shipped by our fulfillment partner in the United States. Orders to Singapore are shipped by our fulfillment partner in Singapore. Digital guides are delivered by email straight after purchase.
Where do you ship to, and how much does it cost?
We currently ship to the United States and Singapore. Standard shipping is free to both.
How long does delivery take?
Orders are usually dispatched on the next business day. Standard delivery typically takes 5–10 business days after dispatch. Delivery windows are estimates and may vary during peak seasons or public holidays.
Will I receive tracking information?
Yes. You will receive a shipping confirmation email with a tracking link as soon as your order is dispatched.
Subscribe & Save
How does Subscribe & Save work?
Choose "Subscribe & Save 15%" on an eligible product page and we'll send it to you every month at 15% off the one-time price, with free shipping to the United States and Singapore. Your first order is charged at checkout and each following order is charged automatically once a month.
Which products can I subscribe to?
Any product that shows the "Subscribe & Save 15%" option on its page. Bundles and digital guides aren't available on subscription.
Can I skip, pause or cancel?
Yes, at any time, with no fees and no minimum number of orders. Log in to your account and open the Subscriptions tab to skip an order, pause, cancel, or update your address or payment method. Make changes before your next billing date so they apply to that order.
What if I forget to cancel before an order is charged?
Email us at sales@yospize.com within 12 hours of the charge. If the order hasn't been dispatched yet, we'll cancel it and refund you in full. Dispatched subscription orders follow our standard Refund Policy.
Will my subscription price change?
Your subscription keeps the price shown at checkout when you subscribed, including the 15% discount.
Full details are in our Subscription Policy.
Returns & Refunds
Can I return or exchange my order?
Because our supplements are consumable products intended for ingestion, we can't accept returns for change of mind, taste preference or ordering errors, whether the item is opened or unopened. If something is wrong with your order, we'll put it right — see below.
What if my order arrives damaged, incorrect or doesn't arrive?
Please don't consume a damaged product. Contact us within 7 days of delivery (or of the estimated delivery date, if your parcel hasn't arrived) at sales@yospize.com with:
- Your order number
- A brief description of the issue
- Clear photos of the outer packaging and the affected item, where applicable
Once verified, we'll send a free replacement or give you a full refund to your original payment method — your choice. You don't need to send the item back.
Can I cancel my order?
Email us within 12 hours of placing your order. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has been dispatched, it can't be cancelled.
Contact & Support
How can I contact you?
You can reach our support team by emailing sales@yospize.com or by visiting our Contact page. We aim to respond to all enquiries within 1–2 business days.
Where can I find your store policies?
All our policies are available via the links below: